Start for free, scale flexibly as your business grows — all plans include full API access.
Core Data API
Billed in Credit Units (CU) from the general quota — 10 CU per call.
FREE
- Wallet Trades API (Solana)
- Launchpad API (Solana)
- Token Price (BSC, WSS)
- Token Holders (Solana)
- Community Telegram support
- Early access to new APIs
- Priority technical support
Individual Developers / Testing Integration
PRO
- All Free features
- 10× API quota (10M CUs)
- Early access to new APIs
- Priority technical support
- VIP Telegram group
- Upgrade anytime when credits are running low
Quant Teams / DApps / Bots
INSTITUTIONAL
- All Pro features
- Custom enterprise-grade API fields
- 24/7 dedicated account manager
- Fast response for critical incidents
- Premium SLA coverage
Exchanges / Wallets / Institutions
Service & Technical Support
To ensure business continuity for different clients, we provide tiered technical support services.
| Support Level | Free / Lite | Pro | Institutional |
|---|---|---|---|
| Support Channel | Community Telegram Public Channel | Exclusive Ticket System VIP Telegram Group | VIP Telegram Group Dedicated Account Manager (1v1) Dedicated Communication Group |
| Response Time | Community Support / Best Effort | Within 4 Business Hours (First Response) | Within 15 Mins (Critical Failure) |
| Service Hours | Best Effort | 7:00 - 21:00 UTC | 24/7 Dedicated Support |
| Custom Service | Best Effort | Basic Integration Docs | Senior Architect Consultation & Custom Development |
FAQ & Policies
Can I upgrade my plan in the middle of a billing cycle?
Yes, plan upgrades are supported. If you upgrade mid-cycle, any remaining value (such as unused credits) may be adjusted toward your new plan.
How does billing work?
Plans are billed on a monthly or yearly basis, depending on the option you select at checkout. Your subscription remains active for the full billing period you've paid for.
What's the difference between card and crypto payments?
For card payments, subscriptions renew automatically. You must cancel before your next billing date to avoid being charged.
For crypto payments, there is no automatic renewal. You are only charged when you manually purchase or renew a plan.
What happens if a payment fails?
If a payment fails, no charge will be made. Unresolved payment issues may result in suspension or termination of service. For crypto payments, there is no automatic retry or renewal. For card payments, please ensure your billing information is up to date.
What happens if I cancel my subscription?
You will retain full access to the service until the end of your current billing period.
For monthly plans: Access remains until the end of the current month
For yearly plans: Access remains until the end of the current annual term
What is the refund policy?
No. We do not offer refunds. Due to the nature of our services as immediate-access digital products, all payments are final once a subscription or plan is activated.
Why is the refund policy strict?
Our platform provides real-time, high-value crypto data with immediate access and download capability. For this reason, refunds and cancellations are not supported once access is granted, this is standard practice across crypto data platforms.
Who should I contact for billing or plan questions?
If you need help with upgrades, billing timing, or account-related questions, please contact our support team, email: support@hubble.xyz